1. What we collect
When you submit an Accoutre request, we may collect information needed to process and deliver the service, including:
- your name and email address;
- your school, course, target role, industry, or application goal, if provided;
- links you choose to provide, such as portfolio, LinkedIn, GitHub, Behance, or job posting links;
- your uploaded resume and any comments, concerns, or instructions you submit;
- for a Development Profile, the learner name, parent or caregiver contact email, school stage and year, and submitted interests, strengths, goals, and examples;
- an optional supporting document submitted for a Development Profile;
- generated service materials, including a generated Development Profile, resume evaluation, or enhanced resume;
- payment or reference information, if applicable; and
- technical information associated with your submission, such as submission time and submission ID.
Please do not submit unnecessary sensitive personal information or unrelated confidential documents, including NRIC, passport details, full bank details, medical information, or documents that do not relate to your Accoutre request.
2. How we use your information
We may use your information to:
- process your request and provide the selected Accoutre service;
- review resume information and generate career-readiness guidance;
- use submitted learner details and any optional supporting document to prepare and deliver the Development Profile;
- communicate with you about your submission, report, payment, support, or deletion requests;
- maintain, secure, troubleshoot, and improve the service; and
- meet accounting, legal, regulatory, security, or record-keeping obligations where applicable.
3. Uploaded documents and generated results
Your uploaded resume or optional supporting document, submitted details, generated report, and generated Development Profile are treated as private submission materials. They are used for the purpose of providing the Accoutre service and related support.
Accoutre does not sell your resume or personal information. We do not publish your uploaded resume publicly as part of the service.
4. AI-assisted guidance
Accoutre may use AI-assisted tools to help analyse resume content and generate educational or career-readiness guidance.
For the Enhanced Resume service specifically, select evidence from your resume may be processed by a third-party AI service provider to help produce clearer wording, alongside Accoutre's own automated review. This means some resume information may be transmitted to, and processed by, a service provider located outside Singapore. Only the specific evidence needed for this purpose is sent — not your full resume or unrelated personal details.
AI-assisted output may contain mistakes, omissions, or suggestions that may not fully match your situation. You should review any suggested wording carefully before using it in applications. Do not add false, exaggerated, or misleading claims to your resume.
5. No job or internship guarantee
Accoutre provides educational and career-readiness guidance only.
Accoutre does not guarantee internship placement, job placement, interview offers, employer responses, admissions outcomes, scholarships, school approval, company approval, or any specific result from using the service.
6. Payment information
If payment is required for an Accoutre service, payment may be processed through approved payment methods or third-party payment providers.
Accoutre does not request or store full credit card numbers, bank account passwords, or other sensitive payment credentials through the resume submission form.
You should not upload bank statements, card details, screenshots containing sensitive financial information, or unrelated payment documents unless specifically requested through an official Accoutre communication channel.
Accoutre may keep limited payment-related records where necessary to process your request, verify payment, provide support, prevent misuse, or meet accounting and legal obligations.
7. Third-party service providers
Accoutre may use trusted third-party service providers to operate, secure, process, improve, or deliver the service.
These providers may process information only as needed to support the Accoutre service, subject to their own terms, privacy policies, and applicable legal requirements.
8. Retention and deletion
Accoutre may retain submission materials and related records for as long as reasonably necessary to provide the service, support users, maintain security and reliability, prevent misuse, improve the service, or meet accounting, legal, regulatory, or record-keeping obligations.
You may request deletion of your submission materials by contacting us. Please include the email address used for submission and your submission ID where available. Some records may need to be retained where required for legitimate business, accounting, security, dispute-resolution, or legal reasons.
9. Contact
For privacy questions, support, or deletion requests, contact:
admin@accoutre.sg